I once again state, this was a reservation that was never made by me for this establishment.
I was charged $100 from this hotel, which I have never stayed at, nor made reservations to. My card was obviously stolen, and used.
WHAT AN AMAZING STAY!!! Manager was extremely helpful. Rooms were super clean. I would pass 100 other hotels just to get to this one. Very reasonable prices....HIGHLY RECOMMENDED
Let me start of by saying that I am impressed. l really enjoyed staying at the Econolodge, and I had an overall great experience. Tanya was very friendly and accommodating. My room was clean and comfy, and I had no problems during my stay.
I filed a dispute promptly the moment I saw the charge, card was canceled. They refused to work with my bank, and accepted it as a "valid charge".
I finally started asking some questions, and she stated this was a reservation done by phone. I asked for a recording of the call to be sent over to me. This was request was firmly denied.
If it wasn't for the rude staff over the phone, I wouldn't have even bothered writing a review, but when you provide very poor level of customer service with an attitude, you are bound to get negative feedback.
The owners were Very nice and friendly when hubby and I stayed for the first week we were together Also the breakfast was delicious. Will visit again
When I spoke with a female representative who claimed to be the manager, she provided no insightful help at all, and was quite rude during the entire conversation. Claiming the charge is valid and it was I in fact who made the charge. The call itself was entirely one way. Anything I would explain would be rebuttal-ed back with "sir, you made the reservation".
Nice place to stay. I stayed here for a night. The room was pretty big and comfortable. The breakfast in the morning was good too. Wi-fi was good. All in all, a good place to stay.
Econo Lodge is a US Lodging based in Norwalk, Ohio. Econo Lodge is located at 342 Milan Ave., US 250, Norwalk, OH 44857, USA.
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